Paypal UK, the $2,500 issue is still live.
I've messaged them and spoken to them, multiple times, each time they said it wasn't true until I showed them their own terms, then they said "yes it's true but it's an error and we wouldn't do that to you as you are a long term customer".
But you could do it?
"We wouldn't do it, you're a good customer".....
"It was an error that is being changed"
When
"We don't know".
So they know, they are being secretive about it and they are lying about it unless pushed.
They could.
The live T&Cs absolutely state that they have given themselves the right to fine me if they deem I have breached their very wide and vague acceptable usage policy, and it states that if one has an account with them, one agrees to this.
Would they fine me? I don't know.
But as much as they keep lying about the terms existing and then claiming they are in error and will be changed (but don't know when), at this point they absolutely could fine me if I did something they felt triggers it.
"Trust us we wouldn't" is very different to "we can't".
As the Truckers in Canada found when their banks closed their accounts, or when GoFundMe initially kept all their donations and gave them to other causes and wouldn't initially refund them until people made a big deal about it.
Same thing here - they've given themselves the ability, they've been caught, and aren't in a hurry to undo it, if at all.
I don't think you are talking to anyone that actually works for paypal, but contractors overseas. This fact dodging attitude and not giving clear answers is common. They only exist to make the customer more pissed at this point.
Why do you have Paypal connected to a funding source where they could even do this in the first place? The first rule of Paypal is they can't take what isn't there so use funding sources that only have funds when you are making a specific purchase.
So in practice:
Never keep a Paypal balance.
Use one of those disposable credit card services where you can change the amount available on the card or use a debit card connected to an account with $0 in it until your transfer funds in.
Paypal UK, the $2,500 issue is still live. I've messaged them and spoken to them, multiple times, each time they said it wasn't true until I showed them their own terms, then they said "yes it's true but it's an error and we wouldn't do that to you as you are a long term customer". But you could do it? "We wouldn't do it, you're a good customer"..... "It was an error that is being changed" When "We don't know". So they know, they are being secretive about it and they are lying about it unless pushed.
So, if you were not a long-term customer they would fine you?!
They could. The live T&Cs absolutely state that they have given themselves the right to fine me if they deem I have breached their very wide and vague acceptable usage policy, and it states that if one has an account with them, one agrees to this. Would they fine me? I don't know. But as much as they keep lying about the terms existing and then claiming they are in error and will be changed (but don't know when), at this point they absolutely could fine me if I did something they felt triggers it. "Trust us we wouldn't" is very different to "we can't".
As the Truckers in Canada found when their banks closed their accounts, or when GoFundMe initially kept all their donations and gave them to other causes and wouldn't initially refund them until people made a big deal about it.
Same thing here - they've given themselves the ability, they've been caught, and aren't in a hurry to undo it, if at all.
Damn them to Hades
I don't think you are talking to anyone that actually works for paypal, but contractors overseas. This fact dodging attitude and not giving clear answers is common. They only exist to make the customer more pissed at this point.
Why do you have Paypal connected to a funding source where they could even do this in the first place? The first rule of Paypal is they can't take what isn't there so use funding sources that only have funds when you are making a specific purchase. So in practice: