I would have brought up that specific issue during a yearly members meeting. There would likely have been some pretty upset members that side of hand crap was happening to them & other members.
I am so grateful the credit union I use still has a strong small community attitude. Branch managers still rant about FDIC & other rules that cause issues with members. An older one that retired about 20 year ago would complain openly about how CUs had become too much like banks instead of their intended function of helping their members figure out loans vs focusing on larger divedends for members.
I would have brought up that specific issue during a yearly members meeting. There would likely have been some pretty upset members that side of hand crap was happening to them & other members.
I am so grateful the credit union I use still has a strong small community attitude. Branch managers still rant about FDIC & other rules that cause issues with members. An older one that retired about 20 year ago would complain openly about how CUs had become too much like banks instead of their intended function of helping their members figure out loans vs focusing on larger divedends for members.