https://nypost.com/2023/07/13/dukaan-ceo-fires-90-of-support-staff-in-favor-of-ai-chatbot/
The CEO of an India-based e-commerce company said it was “absolutely” necessary to fire 90% of his customer support team because an artificial intelligence-backed chatbot outperformed them — slashing response times down to minutes that previously that had stretched beyond two hours.
On one side of it, this is nice to hear. I've dealt with some of these India-based support people and a lot of them are nearly useless. At the same time, it's probably only a matter of time until AI starts replacing more and more of our jobs.
just gonna say.. the India support call centers weren't " our jobs "
I spoke with a support person from Microsoft and he was awful.
I needed instructions for something. I went to the website. Couldn't find it -- the pages were outdated.
Contacted Microsoft.
It took Doofuss 30 minutes to get the link to the info for me.
He kept wasting time by trying to walk me through stuff and all I wanted was the correct link. I didn't want handholding. I wanted the link to the page with the instructions.
He was bossy, didn't listen, and was rude.
There. Rant over. I feel better now.
Edit: clarification