CEO fires 90% of customer support staff because AI chatbot outperforms them - The Great Awakening

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CEO fires 90% of customer support staff because AI chatbot outperforms them

posted 1 year ago by Narg 1 year ago by Narg +65 / -0

https://nypost.com/2023/07/13/dukaan-ceo-fires-90-of-support-staff-in-favor-of-ai-chatbot/

The CEO of an India-based e-commerce company said it was “absolutely” necessary to fire 90% of his customer support team because an artificial intelligence-backed chatbot outperformed them — slashing response times down to minutes that previously that had stretched beyond two hours.

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– morum 5 points 1 year ago +5 / -0

just gonna say.. the India support call centers weren't " our jobs "

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