I don't know who needs to read this but I consider myself pretty tech savvy.. anyways they used my bank's phone number to call me after texting me that a fraudulent charge was made. The man that called acted like a representative for the bank and for sure had a very well written script. Things sounded fishy over the phone then they asked for my account info which I didn't provide. If you ever get a call about a bank charge, hang up and call the bank back using the number on your card or on their website (if it isnt hijacked). This kind of thing rarely happens to me so I thought it would be worth a share.
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Also happened to me in the UK.
The trash people they hire as “engineers” stole their databases and sell to others who are professional fraudsters.
Applies to banks, utility companies and others.
They know a lot of details when they call. They start making you worry, saying they’re protecting you, confirming the details they already know and then once they’ve built some trust they’re fishing for more information.
Banks shouldn’t ask questions as they have everything in their systems.