We are currently experiencing issues with access to our ACH, RTP, and wire capabilities in online and mobile banking. With the final Same Day settlement ACH processing window at
2:30, Same Day ACH (ACH transactions scheduled with today's effective date) will not process.
Same Day ACH and scheduled ACH transactions will not process today. Because the deadline has passed, Same Day ACH payments will reflect a status of "Approval Window Passed". In order for these batches to get released for processing with tomorrow's date, you will need to follow the below steps once Payment Center is available:
• Select the dropdown arrow under "actions" next to the payment and select Unapprove.
Select the dropdown arrow under "actions" next to the payment and select modify.
• Select a new effective date (must be 10/11/23 or later).
• Click submit.
• If the payment requires approval, an approver will need to login and approve the payment before it will be transmitted for processing in the next scoop.
For any ACH that must go out today or for wires/RT payments that must be sent immediately, you may alternatively use a wire PIN (if applicable) to do a phone-in wire or visit a branch to request the wire. Please make sure you have not submitted the payment in payment center before sending the payment again or you risk sending duplicate payments.
We are working to resolve the issue as quickly as possible. Please contact Treasury Management Client Services at 800-480-4862 with any questions you may have. We apologize for any inconvenience this may cause you.
I'm on the phone with them now....Once I read that announcement....I copied and pasted it to a word document out of an "abundance of caution". The messages / announcement in their portal is gone, I assumed that I'm an idiot. So i called them and said hey, where did this message go? They said oh we removed it. I said that glitch you had delayed payment to my employees, My boss thinks it's my fault, Can you help me save my job by sending me something official or by reinstating that announcement. Will provide as soon as received.
So that was the Huntington thing….. our payroll was delayed about ten hours. Others were effected differently, but I had employees waiting for paychecks entirely out of my control. Frightening.
I've never done this....idk if it works.....This is the image they included inside an email after requesting they reinstate the original message to prove to my employer that they were responsible and not me....it's change from the original...but basically the same.
It is very crazy....I know I appear the crazy one currently lol but that's typical...I can't believe that they wiped it...They had..."things are bad message" and a "things are restored message" both were wiped....I'll see if they provide me anything.
Yes......The cliff ....everybody check your brakes.
Copied and pasted as promised:
We are currently experiencing issues with access to our ACH, RTP, and wire capabilities in online and mobile banking. With the final Same Day settlement ACH processing window at 2:30, Same Day ACH (ACH transactions scheduled with today's effective date) will not process. Same Day ACH and scheduled ACH transactions will not process today. Because the deadline has passed, Same Day ACH payments will reflect a status of "Approval Window Passed". In order for these batches to get released for processing with tomorrow's date, you will need to follow the below steps once Payment Center is available: • Select the dropdown arrow under "actions" next to the payment and select Unapprove. Select the dropdown arrow under "actions" next to the payment and select modify. • Select a new effective date (must be 10/11/23 or later). • Click submit. • If the payment requires approval, an approver will need to login and approve the payment before it will be transmitted for processing in the next scoop. For any ACH that must go out today or for wires/RT payments that must be sent immediately, you may alternatively use a wire PIN (if applicable) to do a phone-in wire or visit a branch to request the wire. Please make sure you have not submitted the payment in payment center before sending the payment again or you risk sending duplicate payments. We are working to resolve the issue as quickly as possible. Please contact Treasury Management Client Services at 800-480-4862 with any questions you may have. We apologize for any inconvenience this may cause you.
Would it be possible to upload the PDF/Article in https://catbox.moe or does it give away too much info about your company?
I'm on the phone with them now....Once I read that announcement....I copied and pasted it to a word document out of an "abundance of caution". The messages / announcement in their portal is gone, I assumed that I'm an idiot. So i called them and said hey, where did this message go? They said oh we removed it. I said that glitch you had delayed payment to my employees, My boss thinks it's my fault, Can you help me save my job by sending me something official or by reinstating that announcement. Will provide as soon as received.
Thanks! This is a pretty big deal!
So that was the Huntington thing….. our payroll was delayed about ten hours. Others were effected differently, but I had employees waiting for paychecks entirely out of my control. Frightening.
Could you take a picture of the article and black out your company's name if it's in there?
You could upload the picture onto https://carbox.moe as well
https://files.catbox.moe/jarb7h.png
I've never done this....idk if it works.....This is the image they included inside an email after requesting they reinstate the original message to prove to my employer that they were responsible and not me....it's change from the original...but basically the same.
That is absolutely crazy
The cliff is close although many just see the bushes in the way.
It is very crazy....I know I appear the crazy one currently lol but that's typical...I can't believe that they wiped it...They had..."things are bad message" and a "things are restored message" both were wiped....I'll see if they provide me anything.
Yes......The cliff ....everybody check your brakes.