Robert B. Denhardt and Janet Vinzant Denhardt wrote this book called the New Public Service. Basically, citizens have more say on what the government should do, with active participation. Thus, power is bottom-up, rather than top-down. Often you'll see this at the local level, but rarely at the state or federal level. Very exciting times indeed.
Yes, the democratizing effect of the internet and software which has been described and predicted since they started up with message boards with dial-up connections. The terrible futuristic scare was that stating one's opinion just willy-nilly had to be curtailed. This has made cultures of people posting anon. And then THAT gets frowned upon. You know the drill.
All this time they were trying to prevent the inevitable.
Eventually social media and mobiles made another such wave. Much LoL and KEK.
Public Service literature is going through a paradigm shift currently, as managers in government offices find themselves having to analyse hundreds of performance graphs, that can be sliced all sorts of ways. Plus then are the multitucinous ways customers find their way into leaving messages. Humans 'out there' have to be responded to, and suddenly they find themselves facing daily ethical issues, because those 'other folks' do not fit in the cosy, inward-facing, law-reading, previous office bureaucracy. Part of the attempt from the eighties onwards was to run local governments like business, with the result of installing a CE (for operations), as well as a Mayor. Things are not easy, because the Mayor was supposed to be the voice of the people. The literature was indicating that CEs get paid as much as well-to-do politiians in Central Government - so one can see potential pitfalls in that system.
However, once all the employees are using sofware to process all the 'customers' (read: we the people), and they engage with people from all walks of life, (as is demonstrated in OP, by any means, so including on social media) What I mean is, this has a flattening effect on power structures that rely on who's-the-boss office hierarchies, and can be truly represent the voice of the people.
Robert B. Denhardt and Janet Vinzant Denhardt wrote this book called the New Public Service. Basically, citizens have more say on what the government should do, with active participation. Thus, power is bottom-up, rather than top-down. Often you'll see this at the local level, but rarely at the state or federal level. Very exciting times indeed.
Yes, the democratizing effect of the internet and software which has been described and predicted since they started up with message boards with dial-up connections. The terrible futuristic scare was that stating one's opinion just willy-nilly had to be curtailed. This has made cultures of people posting anon. And then THAT gets frowned upon. You know the drill.
All this time they were trying to prevent the inevitable.
Eventually social media and mobiles made another such wave. Much LoL and KEK.
Public Service literature is going through a paradigm shift currently, as managers in government offices find themselves having to analyse hundreds of performance graphs, that can be sliced all sorts of ways. Plus then are the multitucinous ways customers find their way into leaving messages. Humans 'out there' have to be responded to, and suddenly they find themselves facing daily ethical issues, because those 'other folks' do not fit in the cosy, inward-facing, law-reading, previous office bureaucracy. Part of the attempt from the eighties onwards was to run local governments like business, with the result of installing a CE (for operations), as well as a Mayor. Things are not easy, because the Mayor was supposed to be the voice of the people. The literature was indicating that CEs get paid as much as well-to-do politiians in Central Government - so one can see potential pitfalls in that system.
However, once all the employees are using sofware to process all the 'customers' (read: we the people), and they engage with people from all walks of life, (as is demonstrated in OP, by any means, so including on social media) What I mean is, this has a flattening effect on power structures that rely on who's-the-boss office hierarchies, and can be truly represent the voice of the people.