I Retired from PSU, while I worked there in access control and security it wouldn't suprise me if the University had more than that in IT. Their job was to make everything you do harder by locking your work computers down. My wife still works for PSU from home now. If she so much as needs to change printer drivers she has to call IT, wait until someone is available. IT acts like its still 1995 and machines need boot disks with drivers set up. All they really do is make life difficult with their god complex. 2FA would be enough to sign onto work relayed apps but no, the entire machine needs to be controlled because they assume no one even knows how to turn on their machine. Self fulfilling job security, cause problems, solve them, the act like, "see, we're still needed"
When I worked a help desk, nearly all of the "My laptop is dead" calls were power bricks that were not completely plugged in. I'd go so far as to ask people to physically push the ends together to confirm it's plugged in and always get a response that they did. When I eventually go to their desk most of the time I would push the plug in and it would come back. Maybe 10% of the time the battery had physically failed.
Oh I can believe that. There is need for IT stuff. But the bloat should go. No need for an IT department in every single department. Absolutely there are complex routing, data storage and servers. The end user sure isn't able to maintain that. What gets to me the overlap. Every department doesn't need "that IT guy" especially high tech jobs. We maintained access and security devices and servers. And even we had IT guys. We WERE the IT guys. 🤣
I Retired from PSU, while I worked there in access control and security it wouldn't suprise me if the University had more than that in IT. Their job was to make everything you do harder by locking your work computers down. My wife still works for PSU from home now. If she so much as needs to change printer drivers she has to call IT, wait until someone is available. IT acts like its still 1995 and machines need boot disks with drivers set up. All they really do is make life difficult with their god complex. 2FA would be enough to sign onto work relayed apps but no, the entire machine needs to be controlled because they assume no one even knows how to turn on their machine. Self fulfilling job security, cause problems, solve them, the act like, "see, we're still needed"
When I worked a help desk, nearly all of the "My laptop is dead" calls were power bricks that were not completely plugged in. I'd go so far as to ask people to physically push the ends together to confirm it's plugged in and always get a response that they did. When I eventually go to their desk most of the time I would push the plug in and it would come back. Maybe 10% of the time the battery had physically failed.
So don't overestimate anyone's competence.
Oh I can believe that. There is need for IT stuff. But the bloat should go. No need for an IT department in every single department. Absolutely there are complex routing, data storage and servers. The end user sure isn't able to maintain that. What gets to me the overlap. Every department doesn't need "that IT guy" especially high tech jobs. We maintained access and security devices and servers. And even we had IT guys. We WERE the IT guys. 🤣
Lots of those people are just there taking government money.