People need to go to prison
Senator Josh Hawley “What you're telling us is these big insurance companies went to a consulting firm, McKinsey, and asked them to design a program to help rip off policyholders?”
“That is correct, sir”
Josh Hawley “And that has that been successful? I mean, has their program been successful in ripping off policyholders?”
“It's been incredibly successful, sir. It is actually part of this systemic fraud that's occurring every day now.”
It's definitely both, or more correctly every segment of the insurance industry has accepted sticking it to policyholders every chance they get as standard practice.
You are saying this one man was testifying for multiple industries and not just the one he worked in.
If you're not then you're not answering what I am asking.
I am not asking or arguing that virtually any industry or type of insurance is motivated by profits over customer service.