So my wife has been trying to get help with soc. sec. and medicare. She has tried multiple times to log into her online accounts . For some reason the "system" recognizes all of her info, takes her through all sorts of steps and rig-a-marol , and at the last step it says that it doesn't recognize the info that she just gave them and that they have been using all along!! We have tried talking to soc sec on line, on the phone, and apparently no one can help us. We even tried to set up an appointment to see someone in person, at our closest office. Good luck with that. They make you go through all sorts of questions and then determine that you do not need an appointment ! We "walked in " to the office this morning and sat for hours waiting to be helped. Meanwhile most of the folks who were helped were obviously illegal's or deadbeats. We could not get anyone to help us ! I am completely disgusted , and have lost all hope for America. We have worked hard our whole lives. Followed "the rules" And thought that we would be able to get help in our old age. What a fucked up system we live in. I thought the DMV was bad ! I wish I knew who to talk to to get help with this. Apparently every non American has someone advocating for them, helping them maneuver through this bureaucracy. But us multi generational white folks can suck it. Who advocates for us? ** UPDATE** : THANK GOD ! After waiting , online, for a video call from an ID Me rep, For 3.5 hours !, They fixed what ever the problem was and my wife was able to log in to Soc Sec and do her thing. I think we have lost a year of our lives from the stress. Thank you all for you prayers and advise !!
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NEVER I REPEAT NEVER do it online. That is how it started my nightmare.
Go to your local office.
They have to take you.
Because of this thread/conversation, I went to SSA.gov. I'm 20 years away from SS eligibility but I did create an online account years ago to track my SS earnings. When I tried to log in a little while ago, thru ID.me, it was asking for all this biometric info. Is that what made it a nightmare for you? This seems like it should be such an easy thing to do online but of course......
No I never had any of that.
My nightmare began when I tried to apply online for Part A only with Social Security and Medicare because I was still working at 65 and my full retirement age was actually 66 and four months.
I was still covered by healthcare at work. They totally put me on Part A and B and it started a whirlwind of problems with my health insurance.
I called constantly for days hours and months. It is too long to get into.
My friend told me you should never do anything online. Go to the local office.
In my complete despair months into this mess the local office and my state representative fixed it almost immediately.
My husband applied directly with the local office because he saw the mess I had and his went through seamlessly.
Ya , she had to take pictures of ID docs and a face "scan " all of that was accepted and verified. So they basically said ya you are who you say you are. But then we continue to next steps, calls and emails back and forth and right at the end they say no we do not know who you are !! I do not like all of the biometric stuff but if we want to get anything back that we have paid in for our whole lives we have to play with "the mark of the beast".
We tried that today. They would not talk to us with out an appointment but we do not know how to get an appointment, as we have tried several times and it won't take us. They gave us a number and we sat there for hours waiting for help. We went up to one of the windows and they told us to wait our turn, which never came! Worse than DMV ever thought of being !
Our local office when my husband called gave him an appointment but they called him on the day of the appointment. Our local office is one of the best.
It worked perfectly.
Call your local office not the 800 number of Social Security.
I don't know what state you are in.
You have to dig to find the local office number. It always refers you back to the national 800 number.
This may be your problem.
If I know your state and local area I could find it for you.
You can PM me.
Keep the faith it took me almost a year to fix their stupid mistakes.