They got bought out about 5 years ago by Altice, the European equivalent to Comcast (everyone hates them). Actual competition opened up over there so instead of fixing their failing business model, they came to the US, got something like 25 billion (I could be overestimating, I forgot the actual number) in interest free loans till 2025, then proceeded to buy up every provider they could get their hands on. They then proceeded to strip away the workforce, raise prices, and implement every horrible consumer practice they could to ensure maximum profitability and the lowest amount of corporate responsibility.
Suddenlink was a good company before that. I worked closely with many people throughout that company for over a decade before that happened.
It's really been this year that it's been truly awful. I only occasionally had issues with internet before, but in the last six months our internet has gone out at least once a week. Sometimes it will happen a few days in a row for several hours at a time. Or it's intermittent. I have internet in the morning, it's out for an hour or two. Then it's back for a few hours, and then it goes out again. It's maddening.
Our only other option in our area is AT&T, but they cost a fortune and their internet was so slow. At least when Suddenlink is working it's super fast.
I wish we had more options, but that's the downside about living in a more rural area.
I work tech for a living and still have to put up with Altice era Suddenlink on a weekly basis. My trick that I've used and also taught my customers is to call them and get a service call scheduled EVERY TIME there is an outage or your speeds drop below 80 percent of the plan you're paying for. Be polite, but obnoxiously insistent. When you're done with that, ask to be transferred to billing (sometimes the same person can help you with that) and explain that this is the (X) time you've had that problem and you would like a bill credit. If they're difficult, ask to speak to a supervisor and refuse to get off the phone until you do.
In one case, it took us seven service calls to get the problem fixed. That was frustrating, but the service at that location has been rock solid for years now. They replaced stuff all the way to the junction box in the alley then replaced equipment in the junction box two times.
Labor costs the company money.... They take note of how many times you've called, and how many times they've had to come out. They get sick of having to spend money on you so they eventually send the best of the best to get it fixed. Eventually.
It's sad that it comes to this, but this is just how you have to deal with these shitty companies that thrive on having little to no competition.
No. That is ALWAYS in effect no matter who is pres.
The rational behind the Q drops with regard to EBS is it will have to be utilized under two specific conditions when shit hits the fan:
1- IF there's some kind of FF attack that takes down the power grid or internet
2- When they start making arrests = the FAKE news, lamestream media will be spinning lies and clamiming this is a "coup." Then the EBS will take over all the networks so that the truth, the WHOLE TRUTH, can be revealed to the world unabated.
I used to do IT for a big company that paid a lot for internet services. We got very good alerts and warnings about potential future outages. Then I worked for a company that was too cheap and used Comcast for internet. Those f**kers used to have outages all the time without warning. It's a sign of a maturing and improving industry that they are now being a bit more proactive ...
YO THIS IS WHAT I MEAN!
PAY ATTENTION! THE MILITARY IS IN CRONTROL!
They CANNOT jolt awake the people. They need to be awoken slowly over weeks. They have the media. They have the tech companies. This isn't normal as you've said yourself.
Subliminal messaging through the media! WHY DOES THE MEDIA TALK ABOUT Q AT ALL!
WHY WOULD ANY ELITE TALK ABOUT Q?
WHY DOESNT FACEBOOK YOUTUBE OR ANY OF THEM NOT BAN Q? THEYRE RECRUITING WITH THE MEDIA TO BUILD MORE Q!
I'm gonna calm down this is crazy. I keep seeing this kind of stuff. /Storm really?
They're telling us the storm is among us.
They are in control and by building the Q following, by naturally sending hundreds of thousands if not MILLIONS of people down the rabbit hole it's the TURN AROUND!
IF Q is the MSM enemy they would not be acknowledging them. We know the MSM feeds lies and falsehoods. Think about it.
Bro sense the beginning of internet ever. A /url would be OUTAGES not storm. Whenever you have a problem and call they check for OUTAGES not a storm! This is wild you came across something here mate.
Sudden Link is the WORST INTERNET EVER!
They got bought out about 5 years ago by Altice, the European equivalent to Comcast (everyone hates them). Actual competition opened up over there so instead of fixing their failing business model, they came to the US, got something like 25 billion (I could be overestimating, I forgot the actual number) in interest free loans till 2025, then proceeded to buy up every provider they could get their hands on. They then proceeded to strip away the workforce, raise prices, and implement every horrible consumer practice they could to ensure maximum profitability and the lowest amount of corporate responsibility.
Suddenlink was a good company before that. I worked closely with many people throughout that company for over a decade before that happened.
It's really been this year that it's been truly awful. I only occasionally had issues with internet before, but in the last six months our internet has gone out at least once a week. Sometimes it will happen a few days in a row for several hours at a time. Or it's intermittent. I have internet in the morning, it's out for an hour or two. Then it's back for a few hours, and then it goes out again. It's maddening.
Our only other option in our area is AT&T, but they cost a fortune and their internet was so slow. At least when Suddenlink is working it's super fast.
I wish we had more options, but that's the downside about living in a more rural area.
I work tech for a living and still have to put up with Altice era Suddenlink on a weekly basis. My trick that I've used and also taught my customers is to call them and get a service call scheduled EVERY TIME there is an outage or your speeds drop below 80 percent of the plan you're paying for. Be polite, but obnoxiously insistent. When you're done with that, ask to be transferred to billing (sometimes the same person can help you with that) and explain that this is the (X) time you've had that problem and you would like a bill credit. If they're difficult, ask to speak to a supervisor and refuse to get off the phone until you do.
In one case, it took us seven service calls to get the problem fixed. That was frustrating, but the service at that location has been rock solid for years now. They replaced stuff all the way to the junction box in the alley then replaced equipment in the junction box two times.
Labor costs the company money.... They take note of how many times you've called, and how many times they've had to come out. They get sick of having to spend money on you so they eventually send the best of the best to get it fixed. Eventually.
It's sad that it comes to this, but this is just how you have to deal with these shitty companies that thrive on having little to no competition.
Thanks for the tips! It's been a lot better the last week or so, but if the problem comes back I'll try it.
Never seen a warning for an internet power outage. Apropos I would say . . .
I wanna know, what happened to EBS? Was that a contingency plan all along?
No. That is ALWAYS in effect no matter who is pres.
The rational behind the Q drops with regard to EBS is it will have to be utilized under two specific conditions when shit hits the fan:
1- IF there's some kind of FF attack that takes down the power grid or internet
2- When they start making arrests = the FAKE news, lamestream media will be spinning lies and clamiming this is a "coup." Then the EBS will take over all the networks so that the truth, the WHOLE TRUTH, can be revealed to the world unabated.
What state are you in?
Arizona, Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas and West Virginia.
Those are the states in which Suddenlink is offered, based on the current weather map by guess would be either LA or NC
I used to do IT for a big company that paid a lot for internet services. We got very good alerts and warnings about potential future outages. Then I worked for a company that was too cheap and used Comcast for internet. Those f**kers used to have outages all the time without warning. It's a sign of a maturing and improving industry that they are now being a bit more proactive ...
Lol, JUST after a huge fuck-off blizzard as a Valentine’s gift? Amazing. Are you in the midwest?
YO THIS IS WHAT I MEAN! PAY ATTENTION! THE MILITARY IS IN CRONTROL! They CANNOT jolt awake the people. They need to be awoken slowly over weeks. They have the media. They have the tech companies. This isn't normal as you've said yourself. Subliminal messaging through the media! WHY DOES THE MEDIA TALK ABOUT Q AT ALL! WHY WOULD ANY ELITE TALK ABOUT Q? WHY DOESNT FACEBOOK YOUTUBE OR ANY OF THEM NOT BAN Q? THEYRE RECRUITING WITH THE MEDIA TO BUILD MORE Q!
I'm gonna calm down this is crazy. I keep seeing this kind of stuff. /Storm really? They're telling us the storm is among us. They are in control and by building the Q following, by naturally sending hundreds of thousands if not MILLIONS of people down the rabbit hole it's the TURN AROUND!
IF Q is the MSM enemy they would not be acknowledging them. We know the MSM feeds lies and falsehoods. Think about it.
Prepping us for when too much truthiness comes out to wake up the sheep. Then, Down She Goes!! Get ready!!
Bro sense the beginning of internet ever. A /url would be OUTAGES not storm. Whenever you have a problem and call they check for OUTAGES not a storm! This is wild you came across something here mate.
I got a weather alert about ice storms and “likely” power outages
From the notice:
When, Until Noon PST Saturday.
Impacts, Power Outages and Tree Damage are Likely Due to The Ice. Travel Could be Nearly Impossible.
My fellow Americans, The Storm is upon us...
Cat5 hurricane heading to Texas and Oklahoma. I saw it on the weather channel. Baton down the hatches fellas. Gonna be a rough weekend
Who controls HARP, ds or mil?
This is an advert.
That’s weird. I have Suddenlink. I also have a snowstorm headed here to west Texas.
Also of note, Suddenlink is garbage. I pay for 400 Mbps, and the other night around 11, I was getting 0.04 Mbps.
And sense when does anyone care about providers doing things SAFELY!? THERE ARE NO TYPOS
You sound like an advertisement.
u/#Bernieclap
u/#Bernieclap
I have sudden link.... WORST INTERNET EVER.
Constantly goes out for no reason at all. It's obnoxious.
Burma Shave
Get Starlink