https://nypost.com/2023/07/13/dukaan-ceo-fires-90-of-support-staff-in-favor-of-ai-chatbot/
The CEO of an India-based e-commerce company said it was “absolutely” necessary to fire 90% of his customer support team because an artificial intelligence-backed chatbot outperformed them — slashing response times down to minutes that previously that had stretched beyond two hours.
I am old enough to remember the 1960s when computers were going to replace all the workers. Subsequently, me and millions of others, all worked in IT!
The computers won't program or repair themselves............YET. 😒
And as a result we do what used to be the work of 3 or 4 people for the pay of 1. Actually less pay thanks to inflation.
Only because 2020 and most of 2021 the workers were inticed with the means for sloth..