The Lowe's where my Mom lives let her shop through the whole store without a mask. She was doing a renovation on a flip house so by the time she got to the register, she had a couple thousand dollars worth of merchandise to ring up. But they said she would have to put on a mask for them to ring her up. She was so pissed off. She argued about it for a few minutes, then said, "Fine. I guess Home Depot gets my business from now on." My Mom has a heart condition--masks are not something she should be doing. She explained that at Lowe's but they didn't care. But the thing was, she had shopped there before without a mask and it wasn't an issue. So often, it's literally the one person you're dealing with (two in this case as she did ask to talk to the manager and he took the same stance) that makes it an issue. So, ideally, we follow through and talk to corporate to make sure they know what happened, but good luck with that. Getting to somebody is difficult. Customer service is a thing of the past at most places. You just have to try to shop locally owned as much as possible. Those people still appreciate their customers.
Lowe’s didn’t seem to give much of a shit about a mask either, for the most part; at least later on.
The Lowe's where my Mom lives let her shop through the whole store without a mask. She was doing a renovation on a flip house so by the time she got to the register, she had a couple thousand dollars worth of merchandise to ring up. But they said she would have to put on a mask for them to ring her up. She was so pissed off. She argued about it for a few minutes, then said, "Fine. I guess Home Depot gets my business from now on." My Mom has a heart condition--masks are not something she should be doing. She explained that at Lowe's but they didn't care. But the thing was, she had shopped there before without a mask and it wasn't an issue. So often, it's literally the one person you're dealing with (two in this case as she did ask to talk to the manager and he took the same stance) that makes it an issue. So, ideally, we follow through and talk to corporate to make sure they know what happened, but good luck with that. Getting to somebody is difficult. Customer service is a thing of the past at most places. You just have to try to shop locally owned as much as possible. Those people still appreciate their customers.