Oh buddy Senator Hawley, I could tell you facts about this! Just 1 of many but currently a family got hit with a tornado and 3” hail. Allstate adjusted the claim damage at $3,200.00. I got involved and investigated causing a 2nd adjuster to reinspect. He actually found a little more damage than I did. Get the 2nd adjustment results from Allstate and it went up to $12,000. My estimates are $141,000. Contractors estimated cost is $142,000. I KNOW the 2nd adjuster (he used to work for me 6 years ago) and he apologized that the 2nd adjustment was changed and that was not his estimated cost of repairs. This needs to stop—even though I may be out of a job!
I have never seen hail damage that high. Is this a high value home? Over a million? Most storm claims Ive seen are 10-30K at most. 50K, maybe 60K to reside AND reroof a home.
It is a “higher” value home but that size of wind driven hail damages much more than roof/gutters. This home has 31 damaged windows (replacement much higher cost than the roof) and siding holes.
15 years ago yes. Today I represent the insureds. Been in the insurance industry 43 years and change is the only guarantee. The last 10 it’s been change hyperdrive. Good and Bad.
14 years myself. Less than 6 years to retire and not sure I can make it that short time. I believe the state of affairs has many contributors. The key root cause in my opinion is the quality, or lack of quality, current staff and independent adjusters have. 75% attrition rate, DEI hires all over the place, experienced resources have retired or left because they are sick of the bs. When Covid hit most of the quality resources that could retire did. Resources are the real reason claims have 3,4 or more adjusters. By the time the claim gets to someone qualified they are having to clean up huge messes.
As someone who has been doing complex claims for years the good resources wind up doing nothing but clean up on claims that are 6 months old. Because resources are so incompetent companies have taken away most decision making authority and review most the claims. Many of these poor resources become leaders and the cycle gets worse.
Well said fren. As an insured representative I normally fight to get to “you” (the knowledgeable “old timers” or right to the legal department). I see these cost saving measures using these 3rd party “inspectors/quasi adjusters” who have their “guidelines” to follow that is not a portion of the policy. My State just passed huge regulatory change that anyone representing the carrier for inspection or writing estimates requires an adjuster license (no repricocity) with bonds and testing and these actions that Senator Hawley is questioning the Allstate CEO about are now felonies. Basically, adjusters, appraisers and Umpires beware. Be interesting to see what happens now that the dust is settled 🤷♂️
Oh buddy Senator Hawley, I could tell you facts about this! Just 1 of many but currently a family got hit with a tornado and 3” hail. Allstate adjusted the claim damage at $3,200.00. I got involved and investigated causing a 2nd adjuster to reinspect. He actually found a little more damage than I did. Get the 2nd adjustment results from Allstate and it went up to $12,000. My estimates are $141,000. Contractors estimated cost is $142,000. I KNOW the 2nd adjuster (he used to work for me 6 years ago) and he apologized that the 2nd adjustment was changed and that was not his estimated cost of repairs. This needs to stop—even though I may be out of a job!
I have never seen hail damage that high. Is this a high value home? Over a million? Most storm claims Ive seen are 10-30K at most. 50K, maybe 60K to reside AND reroof a home.
Did you see the "got hit with a tornado" part?
It is a “higher” value home but that size of wind driven hail damages much more than roof/gutters. This home has 31 damaged windows (replacement much higher cost than the roof) and siding holes.
Are you a catastrophe adjuster? I am and I could talk for hours about all of the issues.
15 years ago yes. Today I represent the insureds. Been in the insurance industry 43 years and change is the only guarantee. The last 10 it’s been change hyperdrive. Good and Bad.
14 years myself. Less than 6 years to retire and not sure I can make it that short time. I believe the state of affairs has many contributors. The key root cause in my opinion is the quality, or lack of quality, current staff and independent adjusters have. 75% attrition rate, DEI hires all over the place, experienced resources have retired or left because they are sick of the bs. When Covid hit most of the quality resources that could retire did. Resources are the real reason claims have 3,4 or more adjusters. By the time the claim gets to someone qualified they are having to clean up huge messes.
As someone who has been doing complex claims for years the good resources wind up doing nothing but clean up on claims that are 6 months old. Because resources are so incompetent companies have taken away most decision making authority and review most the claims. Many of these poor resources become leaders and the cycle gets worse.
Well said fren. As an insured representative I normally fight to get to “you” (the knowledgeable “old timers” or right to the legal department). I see these cost saving measures using these 3rd party “inspectors/quasi adjusters” who have their “guidelines” to follow that is not a portion of the policy. My State just passed huge regulatory change that anyone representing the carrier for inspection or writing estimates requires an adjuster license (no repricocity) with bonds and testing and these actions that Senator Hawley is questioning the Allstate CEO about are now felonies. Basically, adjusters, appraisers and Umpires beware. Be interesting to see what happens now that the dust is settled 🤷♂️
Definitely need to stop because I don't want to see this at all. I am done with health insurance and dental but all insurance are scams.