The Lowe's where my Mom lives let her shop through the whole store without a mask. She was doing a renovation on a flip house so by the time she got to the register, she had a couple thousand dollars worth of merchandise to ring up. But they said she would have to put on a mask for them to ring her up. She was so pissed off. She argued about it for a few minutes, then said, "Fine. I guess Home Depot gets my business from now on." My Mom has a heart condition--masks are not something she should be doing. She explained that at Lowe's but they didn't care. But the thing was, she had shopped there before without a mask and it wasn't an issue. So often, it's literally the one person you're dealing with (two in this case as she did ask to talk to the manager and he took the same stance) that makes it an issue. So, ideally, we follow through and talk to corporate to make sure they know what happened, but good luck with that. Getting to somebody is difficult. Customer service is a thing of the past at most places. You just have to try to shop locally owned as much as possible. Those people still appreciate their customers.
My local ACE is based as fuck. Not cheap though, but super convenient. I loved their “you don’t need to wear a mask” sign.
When the insanity hit it was also the case that my local ACE was the only hardware place I could visit and be sane.
Ever since they always get my first stop before any of the other hardware stores have a chance.
Lowe’s didn’t seem to give much of a shit about a mask either, for the most part; at least later on.
The Lowe's where my Mom lives let her shop through the whole store without a mask. She was doing a renovation on a flip house so by the time she got to the register, she had a couple thousand dollars worth of merchandise to ring up. But they said she would have to put on a mask for them to ring her up. She was so pissed off. She argued about it for a few minutes, then said, "Fine. I guess Home Depot gets my business from now on." My Mom has a heart condition--masks are not something she should be doing. She explained that at Lowe's but they didn't care. But the thing was, she had shopped there before without a mask and it wasn't an issue. So often, it's literally the one person you're dealing with (two in this case as she did ask to talk to the manager and he took the same stance) that makes it an issue. So, ideally, we follow through and talk to corporate to make sure they know what happened, but good luck with that. Getting to somebody is difficult. Customer service is a thing of the past at most places. You just have to try to shop locally owned as much as possible. Those people still appreciate their customers.
Same! And my ACE sells pew-pews, to boot!