To deal with the public anymore? I keep seeing and hearing commercials about all these great deals on food, merchandise, etc. but ONLY if you order thru their app and pick up yourself! Have we now become a wallet, a profit but not really a customer? I purposely don’t do business with those businesses who only give “app” deals. Don’t want to see me, you don’t need to see my $!
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and the stupid fuckin qr code menus.. i ask for and get a physical menu every time
Everywhere around here went back to physical menus nearly a year ago.
Me too. I LOVE the roll👀 of the eyes when I ask!🤣
I don't eat anything I didn't make from scratch myself at home..... guess I'm a bit weird like that.
Safer. If Gerber will allow cadmium, arsenic, and mercury in their formula - imagine what adults are eating.
I don't have to imagine. I became this weird because I decided to get certified in holistic nutrition (to heal myself of persistent health issues) and I learned what all the unpronounceable ingredients on food labels are, and what they do to us, and what countries they are illegal in, yet they continue putting it in our food here. I learned the true source or "natural flavors" and yeah, I'm not interested in eating anything not made from scratch. I even grow as much of my food as possible because I know how modern agriculture is turning out food with little nutrients and tons of toxins.
Its because they can't find quality employees to hire that are capable of dealing with the public. They hire some girl and she turns out to be a mask Nazi or a Karen. Then they fire her and end up with pissed off customers they have to make happy PLUS she sues them claiming she's a deer-kin and they are prejudiced against her.
Its because colleges etc have ruined the entire employee base with the everybody gets a trophy mentality. Not to mention the fact they are paying people to not work etc etc.
Signed up for the gym. Said they were not giving out the little laminated cards with ur number that goes boop-boop when you check in. Said that you now have to get the app and check in with ur smart phone. I said, “Not gonna happen.”
Went home, looked at the app which was a total TOTAL invasion of privacy (including wanting access to your pictures, location services, etc., among other things), total data collection via your phone.
Then I sent an email to corporate accusing them of prejudice against poor people who can’t afford a smart phone, etc. The next day or so, my local gym called me and said I could come in and get a laminated boop-boop card. Apparently corporate called them.
Three take aways…maybe four.
Fantastic! Way to deal with the techno nazis. They just assume everyone has a smart phone, everyone loves apps. I applaud your efforts and success! And thanks for the excellent tips.
As someone who is an executive in a service industry, what happened is a combination of factors. First and foremost, companies that are dominated by analysts discovered that being totally awful to their customers with the excuse of COVID didn't really hurt their business. So they are leaning into that, banking that people will want their products no matter how difficult they make them to acquire or how poorly they treat their customers.
Second is that this COVID enabled mistreatment of customers coincides with a lack of skilled leaders in the workforce. Many decry the laziness of the latest generation, but the real problem is that they grew up without leaders - be it from a broken home, or school teachers that thrive as crybullies, or simply the lack of strong leaders to look up to. Yes, yes, I know many hear would point to Trump as a strong leader, but I'm not really sure of that. He's a strong person with charisma that can lead others. This is not entirely the same as a strong leader. I think he makes up the gap by being invested in people. Nothing wrong with that, but not as easy to emulate as a thoroughly strong leader.
In any case, the point is that a lack of strong leadership role models has lead to a lack of leaders in the current generation, even as that generation thirsts for leadership. We condemn them for their "NPC" status, but the truth is that they follow influences or trends or the media only because those are the strongest voices they know. So for the analytical executive, the best road is to disregard the customer, boost the product, and remove the employee as much as possible, so they don't have to develop the rudderless, lost generation entering the workforce.
I am thankful to work for a company that still values customer service and taking care of our people, but it's not a model that will survive another 40 years at our society's current trajectory.
I was reading that a lot of MAJOR companies bought into the "woke" environment and support the elites--so maybe the smaller ones want to follow the large ones. I like smaller companies that deal with people better than large ones that push ideals. The smaller, people companies, are more difficult to find--at least by me--so sometimes I have to shop at the larger stores to get something I want.
"Woke" is a weapon. Always view it that way. If a company is woke, they have a profit-based agenda. They do not care about the environment - they want an excuse to use poorer materials and packaging that are often government subsidized. They don't care about LGBTQ, they care about using damaged people who cry in the public forum as free advertisement, and cashing in on social programs. I could continue, but you see the gist.
On the street, yes, there's woke folks. But there are very few truly woke companies or politicians. They're mostly predators leveraging the weak minded for power and profit.
Well, you certainly opened my eyes to a slightly different take on woke. Thanks.
When everyone gets a participation trophy, no one has actually gotten a trophy.
Thanks for your perspective on this. Very interesting to hear from an insider.
I have felt the same way for a while now. Thank you for putting it into words. I am more than a wallet.
They're doing this because soon they'll be replacing those lazy, bad attitude but expensive employees with robots. Most of our local McDonalds' are putting in order kiosks and double drive through lanes to do just that. All of the local grocery stores have more self checkout lanes which I prefer because I know better than to put the loaf of bread in with a bag of rocks.
Reminds me of the newspaper typesetters who went on strike back when I was young and never came back. Because the newspaper never negotiated, just replaced them all with fancy new typesetting machines.
...And plan to make you pay for it with the embedded MOTB chip, too.
If you knew how cell phones worked you would know why they want to make sure everyone has one.
Watch Rob Braxman and get a de-googled phone.
We are headed for Ready Player One.
Didn't the backstory of that novel involve a pandemic?
I have no idea. I watched the movie one time.
I don't mind it since I avoid dealing with people as much as I can. Classic Hermit-mentality, but out of necessity.
This is why, when my husband and I do go out, we only go to local places. No more chains or fast food. They treat you like you're a burden and the food is bad for you anyway.
The treatment if at all is always crappy!
Yes, it is. Customer service everywhere is really terrible now, though. Terrible attitudes and nobody cares, unless you are in a locally-owned establishment. We've damn near reached Idiocracy when it comes to chains, big box stores, customer service call centers, etc.
But at times I can't really blame the employees. The general public is everything you see on YouTube, Libs of TikTok, etc. People are deranged.
Hear hear, Sister!
Taco bell no longer takes drive thru orders. You must purchase with app only. I know they just turned woke. But it's ridiculous. They must be on the edge of bankruptcy?
I travel around a couple of southern states a lot. The conversations that most fast food employees have among themselves make me want to vomit because of the rampant stupidity.
Good reason to not go inside!
do tell...
I don’t pay any attention to any app orders. I just drive through, and get my food. I haven’t found any pushback from people in general. Yes sometimes they’re young and they don’t want to deal with people but that’s normal. I don’t even know how ordering on the app works to be perfectly honest, and I don’t need to find out.