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231
“Dear Donald Trump, please bring call centers back to America. Can we please make customer service great again?” THIS IS AN EXTREMELY IMPORTANT ONE. WE NEED TO BE ABLE TO SERVE OUR OWN CUSTOMERS HERE. (twitter.com)
posted 311 days ago by brain_dead 311 days ago by brain_dead +231 / -0
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▲ 20 ▼
– GodBlessAmerica58 20 points 311 days ago +20 / -0

AI is going to take over call centers in the not-too-distant future

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– brain_dead [S] 14 points 311 days ago +14 / -0

I tried it already and it didn't work that well.

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– TheMAGAnificent 3 points 310 days ago +3 / -0

Give it 5 years.

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– brain_dead [S] 3 points 310 days ago +3 / -0

Amen.

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– YeshuaSupreme 5 points 310 days ago +5 / -0

That's a strange thing to say amen to.

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– brain_dead [S] 4 points 310 days ago +4 / -0

I am not beyond using AI and technology.

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– deleted 2 points 310 days ago +2 / -0
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– brain_dead [S] 1 point 310 days ago +1 / -0

The AI are pushy.

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– killerspacerobot 3 points 310 days ago +3 / -0

Conceptually, it is already embedded in phone-tree scripts, which are infuriating. It is an absolute outrage and an insult to one's intelligence to be called up by a fucking robot, where the script presumes you are stupid enough not to understand it is only a brainless recording. Sometimes, it will connect you to a call center, usually evidenced by a boiler-room background of other call conversations, and having a person from Bollywood central casting on the line to talk to you in not merely a heavily accented voice, but also in a lofty, arrogant manner. They do not enunciate, and invariably go so fast over their purported organization name that it is never audibly clear enough to identify.

I am with what she says. I have no problems with accents per se, but the non-native speakers do not bother to enunciate or speak slowly for clarity. Some of this may be rooted in the nature of Hindi, as I have heard native speakers talk at a rate about 2 or 3 times faster than they do in English. In English, they are fine. They are delightful. In their home language, they are like machine guns. So, it is not the foreignness itself that is the problem. They are not being coached on how to speak to Americans. (This is often also a problem with heavily accented Africans, who are frequently taught English from Africans who have "learned" English. Over a bad line, with no enunciation, you are at sea. Again, I enjoy the accent, but it can lapse into unclear speech.)

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– robistro 16 points 311 days ago +16 / -0

And train people so they actually KNOW wtf theyre talking about. Im tired of training the call center people

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– brain_dead [S] 4 points 311 days ago +4 / -0

I know training takes time.

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– robistro 4 points 310 days ago +4 / -0

of course it does. If I need product support I need someone knowledgable about the product function or they've lost a customer.

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– brain_dead [S] 1 point 310 days ago +1 / -0

Why I would personally do that myself.

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– brain_dead [S] 14 points 311 days ago +14 / -0

I am a business owner myself and I have to serve customers. It would have been very easy for me to hire people from Philippine or India or somewhere. Yet, I would rather hired people here to help me with my chores so I can focus on servicing my customers instead.

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– Ddrake517 7 points 310 days ago +7 / -0

I’m getting to the point if I call customer service, I instantly ask for a human. If I get someone where I can’t understand their English, I ask for a manger. If they don’t give me a manger, I hanging up and try again. It starts with the fake American names.

I’m tired and calling customer service instant means hours and sometimes days to get someone who can actually solve my issues. And even then customer service is never customer service.

My husband is an AFFF victim. Just trying to get an update on our case yesterday was an adventure. Three calls yesterday. One: “we don’t open til 9:00”, Two: 10 minutes identifying ourselves and three: your case has been transferred to an out of state firm and they’ll call me next week. My attitude is sure.

My brother called me last night because he is trying to get new inserts for my mom’s diabetic shoes. Called Thursday, no call back. Called Tuesday and sat on hold for 20 mins. Finally got thru and was told mom would have to make an appointment when she was there in June. Medical costs and time to drag mom into the office are prohibitive. Brother decided to order online from Amazon or “something” but needed to vent.

America is tired. Our patience for the quota of shit and time we waste daily, will drive us away. We just will choose not to do business with those who handles their business with the attitude that the customer is something to avoid.

Today we are dealing with a towing “service” to take our 13yo truck to a mechanic for a new fueling, will cost us all day and lots of money. Can this interaction be completed without drama and actual service if the vehicle? I doubt it but we have to try.

P.s. my last job was management of a call center at a university so I know of what I speak.

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– Notimportant81 4 points 310 days ago +4 / -0

I tell them point blank, "I am hard of hearing and have difficulty understanding your accent. May I please speak to an American." Usually works. But don't get me started on the absolutely idiotic text help. The entire conversation is a James Joyce flow of consciousness sh*tshow. Text help is nonsequeter hell on steroids.

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– Ddrake517 1 point 309 days ago +1 / -0

Exactly!

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– brain_dead [S] 1 point 310 days ago +1 / -0

My suggestion to you about customer service is to find small company around your area. Large corporations tend to have shit customer service any more except for some of the investment firms. The moment you called, they tell your where they are located.

I only deal locally now (most of the time). It's a lot better.

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– Ddrake517 2 points 310 days ago +2 / -0

We are in Michigan, I asked grok who to call on the afff. A Michigan firm immersed in the class action suit. Directed that our case got transferred to Atlanta. As for the inserts and the truck towing and repairs. 12 miles. The next town large enough to have those services.

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– brain_dead [S] 3 points 310 days ago +3 / -0

I understand. Sometimes those firms change hand. I have seen it happened.

When I was in WA, I ran into this type of problems Big city and very impersonal. Here in the South, it's amazing. People here work and they are nice and friendly.

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– yeldarb1983 3 points 310 days ago +3 / -0

a) what business are you in?

b) any chance you're in the arklatex region?

c) ...any chance you're hiring?

I ask about region, because i don't imagine you're set up for work from home customer service, lol.

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– brain_dead [S] 2 points 310 days ago +2 / -0
  1. Pet medicine
  2. Yes, I am in the southern region. correct.
  3. Not right now. I do hire help but for small jobs. Mostly dog walking or dog sitting.
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– bigsix 2 points 310 days ago +2 / -0

My company "off-shored" lots of back-office work to Accenture in the Philippines. They would always do their part and then tell me to "do the needful". I never figured that one out. I guess it was a literal translation of a Tagalog idiom to English.

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– killerspacerobot 2 points 310 days ago +2 / -0

I've heard the "do the needful" expression in Zambia. It might be idiomatic to British English.

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– trumpThrice 1 point 310 days ago +1 / -0

It's the jeets that say retarded shit like "kindly do the needful." They also begin sentences with kindly, which is a dead giveaway that you're dealing with a jeet. I've become extremely racist and hate them all. They lie to Whites and I want them removed from the planet.

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– brain_dead [S] 1 point 310 days ago +1 / -0

I don't know what "do the needful." mean either. Maybe the necessity?

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– inspoken 1 point 310 days ago +1 / -0

You are more likely to keep your customers. There was one company I used for something that used local people for customer service & they were great. Then a all of a sudden they outsourced customer service to somewhere in South or Central America & yes I love those romantic language accents but, um I need to know what they are saying! Usually you only call them in a stressed situation & you really don't want to have to struggle with trying to understand them on top of all that. To boot, they don't know the area, the common knowledge of things around & are clueless to our culture. I, of course, stopped using them after a number of trials with that. It was just not worth it

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– brain_dead [S] 2 points 310 days ago +2 / -0

If you have a problem with your car and need roadside assistant, you will really know the frustration.

Yes, usually when someone called, like you said, it's a stress situation. No need to add stress on top of that.

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– Hing 11 points 310 days ago +11 / -0

Also please bring back natural eyebrows.

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– 672mack 4 points 310 days ago +4 / -0

Promote the "Sharpie" unibrow!

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– deleted 1 point 310 days ago +1 / -0
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– deleted 1 point 310 days ago +1 / -0
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– axrevolutionai 3 points 310 days ago +3 / -0

Eyebrows Today are a weird combination of natural brows, the plucked out brows their parents had and new trends from millenials and Gen Z intersecting

The current modern rendition of brows Gen Z prefers is as close to natural as possible. They do what is called soap brows which is the natural brow brushed through and set in place with a clear pomade

Personally I prefer bold millennial brows I think it looks nice. I reallllly hate plucked out and penciled in brows though

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– brain_dead [S] 2 points 310 days ago +2 / -0

What, why?

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– Hing 6 points 310 days ago +6 / -0

Doctored eyebrows look fake and stupid. Add visible tattoos and most women look like cheap prostitutes nowadays. It's been more than a decade, time to move on.

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– brain_dead [S] 3 points 310 days ago +3 / -0

Oh. I didn't even noticed. LOL

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– SOGWAP 7 points 310 days ago +7 / -0

Dude named bob from india. Cant understand half of what they say. I couldnt agree more.

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– brain_dead [S] 2 points 310 days ago +2 / -0

You know they have to use American names to fool us. Can't no do because we do know.

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– killerspacerobot 5 points 310 days ago +5 / -0

When I hear that, I usually respond with, "If your name is Robert, my name is Ranjit," and hang up. I get furiously incensed when someone lies to my face, and I'm just not interested in having anything further to do with them.

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– brain_dead [S] 1 point 310 days ago +1 / -0

I mostly use chat and they normally give me their actual name. Some company now used work from home technology and hire Americans. When you get those, the person will say his/her name and identify the location for you.

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– killerspacerobot 2 points 309 days ago +2 / -0

At least chat has written language. I've dealt with it. But if you are not nimble with your fingers, it can be a challenge.

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– brain_dead [S] 1 point 309 days ago +1 / -0

True.

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– deleted 1 point 310 days ago +1 / -0
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– killerspacerobot 1 point 310 days ago +1 / -0

I presume that is a real Hindi insult? I don't have the time or respect to learn Hindi even for a momentary insult. And who knows if they are speaking Urdu.

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– trumpThrice 1 point 310 days ago +1 / -0

https://www.urbandictionary.com/define.php?term=benchode

Dalit is apparently low caste.

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– killerspacerobot 1 point 310 days ago +1 / -0

Too much effort. Let them understand English insults.

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– trumpThrice 1 point 310 days ago +1 / -0

It's literally a word lol. I haven't had the chance to say it but I'd love to.

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– trumpThrice 1 point 310 days ago +1 / -0

I've had "actors" and "characters" when we had AOL as our internet provider.

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– TaQo 1 point 310 days ago +1 / -0

What's his last name?

Up-and-down-in-the-water?

Does he have a brother named, Neil?

Kneel & Bob...

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– DieHeretic 7 points 310 days ago +7 / -0

Almost immediately after speaking to a legitimate American Express call center representative from overseas one evening there was an attempt to open up a line of credit in my name at Wells Fargo first thing the next day

I have never ever once ever had a problem with the customer service of American Express .

In almost forty years of doing business with them, it has always been stellar but that was before "David" the pajeet took my call.

I forwarded all the information I could get from Wells Fargo about the incident to American Express and to their credit were pretty upset about it.

I told them they must be aware of what is happening, no way am I the only customer they have that this has happened to.

From what I understand legitimate call centers employees overseas for financial firms sell or give out the personal information of customers to call centers that might be owned by the same Indian scammer who owns both a real call center and a scanner call canter.

They most likely are in the same building.

I had to put a fraud alert on my credit so it doesn't happen again.

Fucking pajeet streetshitters.

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– CheekyBastard 4 points 310 days ago +4 / -0

Their entire culture, both business and personal, is built on lying and cheating. Honesty is not part of their DNA.

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– brain_dead [S] 2 points 310 days ago +2 / -0

Wow. I understand why it's not safe.

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– deleted 2 points 310 days ago +2 / -0
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– fponick 5 points 310 days ago +5 / -0

Donald Trump is supposed to fix call centers??

Who outsourced them to save money on customer “service” in the first place?

There are better things to do with all the tax money businesses will be soon saving than giving themselves yet another bonus!

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– brain_dead [S] 1 point 310 days ago +1 / -0

Just asking for help. It's not his job to fix everything.

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– Privatemoonlander69 4 points 310 days ago +4 / -0

My wife is Filipino and used to work in a call center. I think every single friend she has in PH works in a call center. BUT their English and annunciation is better than most Americans. They all are taught English in school alongside Tagalog, bisaya, whatever their region is

Indians on the other hand, I can't understand wtf they're saying

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– trumpThrice 2 points 310 days ago +2 / -0

Hello saar kindly do the needful.

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– brain_dead [S] 2 points 310 days ago +2 / -0

They speak excellent English but English from England instead of English from U.S. You can really tell the difference.

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– Privatemoonlander69 2 points 309 days ago +2 / -0

Yes. My wife is perfectly fluent but can't understand a southern accent at all 😂

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– brain_dead [S] 2 points 309 days ago +2 / -0

Howls. I have the same problem when I heard NYers talk.

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– Privatemoonlander69 2 points 308 days ago +2 / -0

I have a Philly accent, I get looks like I'm from Mars just about anywhere I go 😂😂😂

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– brain_dead [S] 2 points 306 days ago +2 / -0

Howls. I am sorry. If you have a TX accent, you will be too.

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– PillarOfWisdom 4 points 310 days ago +4 / -0

It's not just about being able to understand them...it's the intellectual property going to them.

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– brain_dead [S] 2 points 310 days ago +2 / -0

Now, you are right. I have never thought of that. Thanks.

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– ythehorses 3 points 310 days ago +3 / -0

Companies need to hire EXPERTS in their field to answer customer service calls. These need to be articulate, English speaking, easy to talk to people who understand fully the product or service they represent. If the company is American, these need to be American citizens. I can see AI answering and funneling the calls to experts, but AI will never be a human being with empathy.

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– killerspacerobot 2 points 310 days ago +2 / -0

I would even argue against AI doing any funneling. I have lost hours trying to navigate through inflexible phone labyrinths of Option 1 or Option 2, where there is no clear path to speaking to a person about a problem not on the tree menu. In fact, I will pick whatever Option is most likely to get me to a human being, regardless of whether it is labeled with my concern. Once I get to a living, breathing speaker of English, it is always possible for them to patch me through to the right person. And I always end my call with a denunciation of their robot system, as being customer abuse and anti-communication. I mean, I'm polite in how I say it, but I make it very clear I regard it as a Curse from Hell, and the single greatest deterrent from me ever having business with them again. We really should not let this go unremarked whenever we have a human ear to scorch. I explicitly ask them to pass the message up to management. Interestingly, it is not uncommon for the operator to agree with me over the objection.

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– trumpThrice 1 point 310 days ago +1 / -0

AI needs to be destroyed.

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– killerspacerobot 1 point 310 days ago +1 / -0

Of course not. That's like saying steel needs to be destroyed. Plenty of good things can be done with it, but it requires AUTHENTIC Intelligence to be applied.

I don't think AI should be used as a customer service interface. It is no different than "Speak to the hand," and customers know it in their gut. Trying to simulate a human being is deceit, and that is evil (in my book).

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– trumpThrice 1 point 310 days ago +1 / -0

Have you had to apply for jobs in the last few years? Humans have made AI take it over, and it is only bad.

Humans put shackles on AI when people ask it questions on "sensitive" topics. Remember when the shackles were off Grok for almost 24 hours? People actually had real information instead of sanitized bullshit put there by all manner of non-Whites and jews.

AI is good for crunching numbers, especially large numbers. We run into problems when Wall Street firms (hedge funds, "market makers") use them/algorithms to steer the market in the way they want.

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– killerspacerobot 1 point 310 days ago +1 / -0

I really have a hard time imagining any job that an AI could do. Certainly not the job I had (currently retired). They can summarize a topic, but would it know its audience well enough to capture key points of relevance? What you will get is a digest of the statistically average view. Or something totally off the wall.

Shackles may be needed to avoid the production of absolute garbage.

Supercomputers are good for crunching numbers. I've never heard of AI being particularly or uniquely useful in that regard. (Ever seen an AI's graphic version of a rocket engine? Just a collection of mechanical jiggers making no thermodynamic sense at all.)

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– brain_dead [S] 1 point 310 days ago +1 / -0

I agree. Although I have to use the AI just to test it out.

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– trumpThrice 1 point 310 days ago +1 / -0

Maybe hire experts as the final escalation.

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– ValkyrieDigitalis 3 points 310 days ago +3 / -0

They are moving away from international call centers and trending towards AI. Sadly, the result will be a politer form of the phone mazes we were subject to in the past (or in the case of state government, still subject to). You'll need a crack code to get to an actual human (and still wonder if its a real human) to potentially find out no one exist to get your problem solved (because their jobs all went to AI too).

Case in point: Last week I ordered a present on Amazon for my son's birthday. I paid extra for gift wrapping. When the present arrived... no gift wrapping. I checked my order to see if they still charged for the gift wrapping... yup, there was the charge. I just wanted a refund for the gift wrapping. All kinds of options, but not for refunding the gift wrapping. Having used their chat to resolve situations in the past, I was happy when finally presented the option. Same options were offered so I chose the closest one - an issue with the item I had purchased and wanted gift wrapped. I chose "one of the items were missing" - meaning the gift wrap. The AI decided the proper resolution was to refund me for the entire product. Okay. I'll take that. Free gift for my son minus the $4.00 gift wrap fee. So there's that.

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– brain_dead [S] 1 point 310 days ago +1 / -0

I used the chat also. It forced someone to come online and type.

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– PatrioticWoman45 3 points 310 days ago +3 / -0

I have gotten impatient with the people who barely speak English. Wasting my time. After a little bit, I ask for an American to help me. Works WONDERS!

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– brain_dead [S] 1 point 310 days ago +1 / -0

Have you gotten someone who not only hard to understand but idiotic and useless? That was the best or worse call.

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– Roleplaypete 2 points 310 days ago +2 / -0

Service for the customer is a plus but we are realistically looking at enough jobs for reasonably employ a full or even few percentage points of population.

1% or 2% of America is no small number.

5 million people on the phones.

Then add in the facilities and infrastructure. Each facilities needs 16 or 17 IT guys. 6 or 7 Janitors. 3 or 4 coffee shop employees. 10 to 12 Security guards. Vendors filling break room machines. The boon to local restuerants everyone goes to after work and for lunch breaks.

Then if we get real good with it. Work from home jobs in this field so people can spend more time with their kids and less time going to and from the rat race.

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– brain_dead [S] 1 point 310 days ago +1 / -0

That's right. I like your calculation.

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– TaQo 2 points 310 days ago +2 / -0

Santa Claus, the Easter bunny...

Aren't you whining and expecting DJT to do things WAY outside the role of POTUS?

I mean, I agree 100% that nobody should have to press 1 for English AND calling tech support of any kind where the person you speak to is "Andrew" from India is the epitome of corporate greed and bullshit.

So if we're going to just start whining about things in general - maybe DJT could tell these assholes from out of state to get the fuck out if the left lane while they schlepp and lollygag in vacation mode on MY HIGHWAY while me and others in the area are driving to or from work. You're not entitled to shit, you don't "deserve" shit , it's KEEP RIGHT EXCEPT TO PASS on the way to MY beach. YOUR beach is up by the Great Lakes. Go shit up the roads there with your gay bike rack and kayaks doing exactly the speed limit pacing the car next to you for miles...Please Donnel Trumb your our only hope!

Seriously...

Oh and maybe something can be done for the faggits that pull out from the right lane into the left while you're doing 80 and they didn't look - no turn signal - then rather than letting you coast down your speed they proceed to brake check you and think they're clever with washing their windshield all of a sudden... Surprise... I fill my washer fluid with piss and it shoots over the truck... Just because you have a turn signal on, doesn't require ANYONE to immediately let your dumbass in....if they CAN... maybe they will. If not, plan better... and put that fucking phone down before it winds up in your ass - sideways. Just one question: Have you accepted Jesus into your heart today?

u/#popcornmonster

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– brain_dead [S] 2 points 310 days ago +2 / -0

Howls. A good rant.

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– deleted 2 points 310 days ago +2 / -0
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– brain_dead [S] 2 points 310 days ago +2 / -0

LOL

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If you can't use common sense, you'll get banned without hesitation. If you're a shill, you fall under this rule. If you're a doomer, you fall under this rule as you just add garbage to the site like the other two. This includes forum sliding.



General Rules

  • Mods will issue NO warnings, followed by temporary bans and/or permanent bans. DO NOT GRIEF THE MODS.

  • Keep posts related to topics Q has raised or that are current.

  • Keep post duplication (especially from other .WINs) to a minimum.

  • HIGH EFFORT, HIGH-INFO posts only! Please respect other readers' time. Please use descriptive titles. No URLs in titles, pls. No clickbait.

  • No fame-fagging; no, "your" post did not get removed! Were you the original author?? Eyes on the prize, people!

  • Memes encouraged, but no low-quality, low-info posts.

  • Keep it honest and accurate.

  • GAW Supporters ONLY. (Sorry, the train had no brakes.)

  • Handshake noobs will be scrutinized by their Q knowledge, sincerity, and respect.

  • Remember, your conduct here represents the Q movement! OUR ENEMIES ARE WATCHING!

  • Please direct all complaints to modmail first!


Resources


WELCOME TO THE DIGITAL BATTLEFIELD


"River of Search" script:


GAW post formatting tips


Q Research (Q only posts at 8kun)


Q post archives (qagg.news) others 1 2 3 4


Browse Drops from the beginning


QProofs.com


Learn to read the Q map


Book of Q Proofs v1.3 (pdf)


Law of War & Majic Eyes Qnly Resources


Trumps twitter archive


POTUS: The Calm Before The Storm


Pedosta and DNC dumps


GIFs & QPosts


Poll Post Format


SPY ON US! See: mod Logs


The Greatest Show on Earth!


New to Q? "The Earth Chronicles Ep 12: Q & The White-Hat Op: What's Real, What's Not?"


Moderators

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