But the reality is... nearly ALL will be replaced with AI bullshit that will have you longing for the days of pajeetery....
They're already doing it and it sucks...
Soda jerks, ordering take out face to face and human call centers are all going the way if the dodo bird...
Who's going to pay MORE for someone living in a country with toilet paper vs pajeets at a fraction of the cost? Nobody.
And the multiple choice AI tree of possible answers to your question is lame and inadequate... I've already experienced this shit with a new TV. It's horrible...
Welcome to the future!
Why is it since antiquity, EVERYTHING just keeps getting worse?
Anyone here forced to use Salesforce and their craptacular AgentForce that they used to replace thousands of skilled support people so Benioff could become an even richer asshat?
They actually try to sell that pathetic piece of crap to their customers while at the same time the customers are screaming (apparently into the void) about how much Salesforce support sucks now (and it wasn't all that great before AI).
I think we should make AI a derogatory verb. As in "That used to be great company before they AI'd it."
If you want a laugh, Joshua Fluke pranks an AI interviewer and sends it off on several crazy tangents, basically forcing it to use all it's token allotment and end the call
I hope this becomes a thing - pranksters causing expensive AI interfaces to rack up big bucks in token costs. Maybe we could pit other AI against this AI to run up the cost and waste time and bandwidth.
I can attest to this TaQo...I am in the Service Arena..My Company has already Offshored, and had to REShore..because of complaints. They are currently trying their best to roll out every form of different AI model, or Form of Chat, or website, as opposed to fielding calls. Luckily I am only a few years from retiring on my own. Hopefully I beat AI to the punch. I Seriously doubt I will though.
If I only had a dollar for every time I've heard that in the past 10 years...
Forecast for the average person on earth, in light of all the normal/sane contributors in society expected to make chicken salad from chicken shit on a daily basis, after they leave the workforce: Total Crap.
Excellent synopsis 427. Unfortunately Most CEO/CFO's Are more concentrated on that Bottom line. I think ANYONE with half a brain could have told them that Offshoring was not going to work. Half of my division was lost to it, it has returned, those employees lost, were not around to be rehired. I am sure the new employees were not brought back with the same package. The ones that were downsized, lost those packages, seniority, etc..etc. Also funny too..the CEO is ousted with a 15 Million dollar Golden Parachute, the Downsized are exited with a bulk 3 month Payoff - Which takes a month to receive, and then is taxed at damn near 50% due to the size of the check. Wishing you luck on your consulting practice, Maybe have a large portfolio/folders of the businesses that Re-Shored and what their customers comments were.
Yes, I left HP because I was sick of laying off top performers only to replace them with 2 or 3 low performers for the same work, and still lower quality. I have been victim, multiple times over 30 years, to being laid off due to outsourcing and offshoring. Each time, none of the executives lost anything. The company loses, the customers lose, and the front line employees lose.
You nailed it on the golden parachute versus the severance reality. The executive who made the decision that destroyed a division walks away with $15 million. The 20-year employee who executed flawlessly walks away with a 3-month check that takes a month to arrive and gets taxed at near 50% because the IRS treats your misfortune as a windfall. There is no more honest illustration of how disconnected corporate leadership has become from the consequences of their own decisions.
The offshoring math was always fiction. The labor cost savings were real on a spreadsheet and nowhere else. What never made the spreadsheet: institutional knowledge destroyed, customer relationships severed, quality degradation, the rehiring costs when it inevitably failed, and the fact that the workforce you gutted doesn't reassemble on demand. Those people moved on, took their expertise elsewhere, or left the industry entirely.
The consulting portfolio idea is exactly right. Real case studies. Real customer retention data. Real before-and-after numbers from companies that reshored. That is the only language a CFO actually hears.
From your lips 427! You sold me and have my Vote!! Wishing you Godspeed in your endeavors. You get in front of a CFO, with even a half of clue, and I KNOW you will be a success.
I just had an AI experience trying to make an appointment for renewing my drivers license. The program scheduled an appointment for me at a different address. So I looked up the address and it's a rehab center. This wasn't a mistake, it was sabotage and I'm reporting it to my Assembly woman.
It ended well. The bad address was where the DMV stayed while their building was refurbished. They heard my story, wrote "VIP" on my application and helped me with the vision test until I passed it (one eye is getting worse). It was a good day. Altogether it took me around 6 hours to get renewed. If I had a paper application it would have been more like 30 minutes.
Don't just surrender territory. You're falling victim to predictive programming. Like the famous "you will own nothing and be happy". We've been fighting things and winning like vax mandates, carbon credits, aren't we all supposed to be in driverless cars by now? It goes on and on. I don't use McDonalds kiosks. I won't. As long as we fight for free markets, the people can choose human over ai.
How can you "choose" to call tech support and sidestep the AI support program/tree and speak to a native English speaker that resides in the Continental US?
Oh please tell us the ways...
Or at least post a list of major companies that have shut down pajeet call centers AND reshored them with Americans that clearly speak English - while paying them more than flipping burgers, bennies, workers comp, insurance etc etc...
Ain't happening.
Anyone who runs their own company or did before they wrecked it in 2008...2015...2020... Knows things would have to get MUCH worse financially before that's even a remote possibility... They're not going to pay $40k+ for something that makes zero dollars...
AND consumers are shit. All this focus on "the customer experience" is fake and ghey nonsense we never had before circa 2005. Whiney public expects WAY too much from products... send it back, try fixing it yourself or just throw it out. Not Goodwill, not a yard sale... trash.
You said "everybody hates it". So why surrender to it so easily then? You're already saying that the public doesn't want human customer service to be replaced by ai. This is that beginning of the battle. Don't throw up the white flag already. We had D.E.I. forced onto us, and we've turned the tide in that battle. We've had transmania forced upon us and that tide has turned too because of what you said that "everybody hates it."
Don't really care THAT much - because I'm from the school of, just get out of the way I'll fix it myself or just throw it the F out vs being on hold for 2hrs and getting hung up on because they're suddenly closed until Monday - or they just suck.
If that's "surrendering" or whatever, then so be it. Like I mentioned before, free/endless customer service wasn't a thing until they needed to create more rock washing busy work jobs for those who don't actually produce anything anyway. C19 essential vs nonessential shed some serious light on who's pulling weight and who isn't...
Best of luck championing customer service or whatever you're doing 👍👍👍
The old (50+ years old) Indian service guys I worked with were wonderful and spoke excellent English.
The younger ones are pushy, are very hard to understand, smell bad, and chew like a cow 🐄 where you can see every movement of the food and tongue in their mouths.
Two related stories: In the past week I have had to speak to two call centers about my medical insurance and about a prescription I have. The first one, I could barely understand the dude, he had a thin accent, kept sniffling LOUDLY throughout the call, and (you may or may not choose to believe this, but I swear it's true) there was a rooster crowing loudly in the background. After I got done what I needed, I asked him, "Just out of curiosity, where are you?" He said, "The Philippines." Then it made sense.
Second call, was a female with a more understandable accent, except for the word "approved," she kept saying "affooved." I had to have her spell it before I realized what she was saying, the a certain procedure had been approved by my insurance company. Again, I asked her where she was located and was again told the Philippines.
Makes sense as both my calls involved one particular insurance company (Humana), so their call center is in the Philippines. I have to tell you all, I've had plenty of call center experiences over the years, but the guy with the crowing rooster took the cake. Maybe that rooster was going to be his dinner that night.
❤️ you TnBanjoMan I sorta fought with credit report call centers WHICH WERE INDIA AND PHILIPPINES too. Is that not incredible? Our USA credit reports tucked away 'safely' with foreigners!
My experience is that this is the next wave of outsourcing - Phillipines and LATAM.
Most of our offshore vendors are now native Spanish speakers more often than being pajeets. I'm seeing a lot of recruiting in LATAM for US jobs too. One of our best developer contractors is in Argentina.
Allow me to add some color you may not have considered.
I own 3 businesses. I have a mix of Filipino and American workers. The Filipino workers blow the doors off their American counterparts. Most of my US people are making near 100,000 or more, and are lazy, ungrateful, unfocused, and devoid of accountability. Their counterparts are hard working, sincerely appreciative, and always respond with "Yes sir."
Ditto! A company I've worked with for over 25 years has done the same. Every staff person I've engaged with has been amazing. Professional, no ego, & one person does more than double the work of anyone they've ever hired in the states.
AI texts, AI call centers, AI email, repeating everything just entered to the AI when a real human finally does answer. Then training the person that answers how to do their job. Its unreal these days!
Better off searching the innerwebs to solve the problem on your own, because thats how it usually ends anyway.
You know what would fix all this? Start telling American businesses if they outsource labor to other countries, they’ll be considered a foreign company and will now pay tariffs to “import” their products.
Doesn’t solve the AI outsourcing problem, but it’s a start.
AI will never be able to replace people in tech support, etc. AI has it place, but replacing people is the same wild fantasy as outsourcing was back in the early 2000's.
That part 🤣 An obvious heavy accent and a very leave it to Beaver side character name. Kills me everytime. One time I got Skip. I asked if I could call home Skippy for short. Barely held it together long enough to hand my transaction. Poor Skippy was not the top of his English class
It should be a great opportunity for the US government and companies to help poor, rural communities in our own country.
For instance, Native Americans on the reservations could be trained as call center operators and tech support. Starlink could provide internet connections that haven’t been available in the past.
My friends’s son is a computer engineer who works remotely full-time in a high paying job on the opposite side of the country.
Thirty years in this industry gives you a front row seat to every wave of "cost saving" fantasy that Wall Street dreams up and hands to people who have never managed a single support interaction in their lives.
The offshore/outsource movement was sold to senior leadership with spreadsheets that conveniently excluded the hidden costs nobody wanted to calculate. What does it actually cost when your customer calls three times to resolve what should have been a one-call fix? What does it cost when your best American engineers spend half their day cleaning up tickets that offshore agents botched? What does it cost when customer satisfaction scores crater and your renewal rates follow? What does it cost when institutional knowledge walks out the door with every American you laid off?
Nobody put those numbers in the deck that the VP presented to the board before he collected his bonus and moved on.
I watched it happen in real time. Thirty-six people on my Houston team down to eleven. Two hired offshore for every one laid off here. And we still ended up doing their work on top of ours because the quality gap was real and the customers knew it immediately. The people who designed that system were gone before the consequences fully landed. That is how it always works.
The dirty secret the industry still will not admit openly is this: the total cost of offshore support, properly calculated — rework rates, escalation rates, customer churn, quality overhead, management complexity across time zones and cultures, data security exposure, and compliance risk — frequently exceeds what domestic staffing would have cost. Not occasionally. Frequently. I have seen the actual numbers inside multiple organizations. The savings were largely illusory from the beginning, and many companies are now quietly discovering that painful truth a decade or two late.
The H1B point I raised deserves more attention too. If offshoring had actually delivered what was promised, there would have been no pressure to import foreign labor domestically. The fact that H1B demand exploded alongside offshoring tells you everything about how well the strategy actually worked. You cannot simultaneously argue that foreign workers doing the job remotely overseas are saving you money AND that you need to import foreign workers because Americans cannot do the job. Those two arguments cancel each other out, but nobody in the C-suite seemed to notice.
For some reason, the false notion that money was being saved by moving work to India, Malaysia, Mexico, Costa Rica, etc took off and the rest is history.
Another point many don't seem to see is that H1B should not have been needed if outsourcing worked.
I am now launching my consulting practice to help all these misguided, misled, and lied to company senior leaders, and business owners that have learned the hard way that it costs more to off-shore, and now have no idea how to bring it back.
I am doing my part for MAGA in the ways I am most suited. Helping repatriate our call centers, tech support, customer service is one of my specialties.
We have the same shit going on Oz and it leads to scamming.
Simple solution, any country that takes outsourced call center and data processing jobs must legisltate our privacy laws with immediate extradition if charged, no process, no appeals, on the plane to face the music.
None of these countries would sign on, so problem solved.
Everybody hates it...
But the reality is... nearly ALL will be replaced with AI bullshit that will have you longing for the days of pajeetery....
They're already doing it and it sucks...
Soda jerks, ordering take out face to face and human call centers are all going the way if the dodo bird...
Who's going to pay MORE for someone living in a country with toilet paper vs pajeets at a fraction of the cost? Nobody.
And the multiple choice AI tree of possible answers to your question is lame and inadequate... I've already experienced this shit with a new TV. It's horrible...
Welcome to the future!
Why is it since antiquity, EVERYTHING just keeps getting worse?
Spot on Fren.
Anyone here forced to use Salesforce and their craptacular AgentForce that they used to replace thousands of skilled support people so Benioff could become an even richer asshat?
They actually try to sell that pathetic piece of crap to their customers while at the same time the customers are screaming (apparently into the void) about how much Salesforce support sucks now (and it wasn't all that great before AI).
I think we should make AI a derogatory verb. As in "That used to be great company before they AI'd it."
They're giving sane people a CRMbolism...
u/#catdance
If you want a laugh, Joshua Fluke pranks an AI interviewer and sends it off on several crazy tangents, basically forcing it to use all it's token allotment and end the call
https://www.youtube.com/watch?v=n4lzOYAJmDc
I hope this becomes a thing - pranksters causing expensive AI interfaces to rack up big bucks in token costs. Maybe we could pit other AI against this AI to run up the cost and waste time and bandwidth.
Brilliant!
I like those ones where the pranksters get infiltrated and exposed by hackers!
Taking advantage of "old people"... we're all headed there ourselves!
I can attest to this TaQo...I am in the Service Arena..My Company has already Offshored, and had to REShore..because of complaints. They are currently trying their best to roll out every form of different AI model, or Form of Chat, or website, as opposed to fielding calls. Luckily I am only a few years from retiring on my own. Hopefully I beat AI to the punch. I Seriously doubt I will though.
If I only had a dollar for every time I've heard that in the past 10 years...
Forecast for the average person on earth, in light of all the normal/sane contributors in society expected to make chicken salad from chicken shit on a daily basis, after they leave the workforce: Total Crap.
u/#catdance
Excellent synopsis 427. Unfortunately Most CEO/CFO's Are more concentrated on that Bottom line. I think ANYONE with half a brain could have told them that Offshoring was not going to work. Half of my division was lost to it, it has returned, those employees lost, were not around to be rehired. I am sure the new employees were not brought back with the same package. The ones that were downsized, lost those packages, seniority, etc..etc. Also funny too..the CEO is ousted with a 15 Million dollar Golden Parachute, the Downsized are exited with a bulk 3 month Payoff - Which takes a month to receive, and then is taxed at damn near 50% due to the size of the check. Wishing you luck on your consulting practice, Maybe have a large portfolio/folders of the businesses that Re-Shored and what their customers comments were.
Yes, I left HP because I was sick of laying off top performers only to replace them with 2 or 3 low performers for the same work, and still lower quality. I have been victim, multiple times over 30 years, to being laid off due to outsourcing and offshoring. Each time, none of the executives lost anything. The company loses, the customers lose, and the front line employees lose.
You nailed it on the golden parachute versus the severance reality. The executive who made the decision that destroyed a division walks away with $15 million. The 20-year employee who executed flawlessly walks away with a 3-month check that takes a month to arrive and gets taxed at near 50% because the IRS treats your misfortune as a windfall. There is no more honest illustration of how disconnected corporate leadership has become from the consequences of their own decisions.
The offshoring math was always fiction. The labor cost savings were real on a spreadsheet and nowhere else. What never made the spreadsheet: institutional knowledge destroyed, customer relationships severed, quality degradation, the rehiring costs when it inevitably failed, and the fact that the workforce you gutted doesn't reassemble on demand. Those people moved on, took their expertise elsewhere, or left the industry entirely.
The consulting portfolio idea is exactly right. Real case studies. Real customer retention data. Real before-and-after numbers from companies that reshored. That is the only language a CFO actually hears.
From your lips 427! You sold me and have my Vote!! Wishing you Godspeed in your endeavors. You get in front of a CFO, with even a half of clue, and I KNOW you will be a success.
I just had an AI experience trying to make an appointment for renewing my drivers license. The program scheduled an appointment for me at a different address. So I looked up the address and it's a rehab center. This wasn't a mistake, it was sabotage and I'm reporting it to my Assembly woman.
Thank you for not just saying,"screw it" and doing something about it.
It ended well. The bad address was where the DMV stayed while their building was refurbished. They heard my story, wrote "VIP" on my application and helped me with the vision test until I passed it (one eye is getting worse). It was a good day. Altogether it took me around 6 hours to get renewed. If I had a paper application it would have been more like 30 minutes.
Don't just surrender territory. You're falling victim to predictive programming. Like the famous "you will own nothing and be happy". We've been fighting things and winning like vax mandates, carbon credits, aren't we all supposed to be in driverless cars by now? It goes on and on. I don't use McDonalds kiosks. I won't. As long as we fight for free markets, the people can choose human over ai.
Orly?
How can you "choose" to call tech support and sidestep the AI support program/tree and speak to a native English speaker that resides in the Continental US?
Oh please tell us the ways...
Or at least post a list of major companies that have shut down pajeet call centers AND reshored them with Americans that clearly speak English - while paying them more than flipping burgers, bennies, workers comp, insurance etc etc...
Ain't happening.
Anyone who runs their own company or did before they wrecked it in 2008...2015...2020... Knows things would have to get MUCH worse financially before that's even a remote possibility... They're not going to pay $40k+ for something that makes zero dollars...
AND consumers are shit. All this focus on "the customer experience" is fake and ghey nonsense we never had before circa 2005. Whiney public expects WAY too much from products... send it back, try fixing it yourself or just throw it out. Not Goodwill, not a yard sale... trash.
I am available for parties, BTW...
u/#catdance
You said "everybody hates it". So why surrender to it so easily then? You're already saying that the public doesn't want human customer service to be replaced by ai. This is that beginning of the battle. Don't throw up the white flag already. We had D.E.I. forced onto us, and we've turned the tide in that battle. We've had transmania forced upon us and that tide has turned too because of what you said that "everybody hates it."
That's all I'm saying.
Dunno dude.
Don't really care THAT much - because I'm from the school of, just get out of the way I'll fix it myself or just throw it the F out vs being on hold for 2hrs and getting hung up on because they're suddenly closed until Monday - or they just suck.
If that's "surrendering" or whatever, then so be it. Like I mentioned before, free/endless customer service wasn't a thing until they needed to create more rock washing busy work jobs for those who don't actually produce anything anyway. C19 essential vs nonessential shed some serious light on who's pulling weight and who isn't...
Best of luck championing customer service or whatever you're doing 👍👍👍
yes really hate that shit.........
We all do. And corporate America forced this crap on us to the point that it’s a running joke. And they don’t care.
You and me both.
I really have trouble understanding dialects from those in the call center's. Am I the only American who has this trouble?
NO! Understanding foreign accents is worse over the phone!
What? I can’t read what you’re saying.
I went to college with a fair amount of Indian nationals in the late 80s/early 90s.
I thought I understood their broken English pretty well. And, TBF, I had a lot of respect for some of them back then for good reason.
But I guess I must have been working with the cream of the crop back then because now I can barely understand any of them.
That doesn't even address how often they're talking out of their ass about subjects they know nothing about.
The old (50+ years old) Indian service guys I worked with were wonderful and spoke excellent English.
The younger ones are pushy, are very hard to understand, smell bad, and chew like a cow 🐄 where you can see every movement of the food and tongue in their mouths.
NOPE!!!!!!!
Some pajeets' accents are incomprehensible even in person.
Two related stories: In the past week I have had to speak to two call centers about my medical insurance and about a prescription I have. The first one, I could barely understand the dude, he had a thin accent, kept sniffling LOUDLY throughout the call, and (you may or may not choose to believe this, but I swear it's true) there was a rooster crowing loudly in the background. After I got done what I needed, I asked him, "Just out of curiosity, where are you?" He said, "The Philippines." Then it made sense.
Second call, was a female with a more understandable accent, except for the word "approved," she kept saying "affooved." I had to have her spell it before I realized what she was saying, the a certain procedure had been approved by my insurance company. Again, I asked her where she was located and was again told the Philippines.
Makes sense as both my calls involved one particular insurance company (Humana), so their call center is in the Philippines. I have to tell you all, I've had plenty of call center experiences over the years, but the guy with the crowing rooster took the cake. Maybe that rooster was going to be his dinner that night.
❤️ you TnBanjoMan I sorta fought with credit report call centers WHICH WERE INDIA AND PHILIPPINES too. Is that not incredible? Our USA credit reports tucked away 'safely' with foreigners!
My experience is that this is the next wave of outsourcing - Phillipines and LATAM.
Most of our offshore vendors are now native Spanish speakers more often than being pajeets. I'm seeing a lot of recruiting in LATAM for US jobs too. One of our best developer contractors is in Argentina.
Talk back to those indians/foreigners in an even less understandable language.
I'd suggest gibberish like Mumbles:
https://www.youtube.com/watch?v=s8pKxQ4mLEE&list=PL2B3B8DDAE8F71C46&index=9
Turn the tables and let them be the ones getting frustrated...
Aybemay igpay atinlay?
Dank you for calling A D and D
Can we get rid of "Press 1 for English" first?
(And apologies if it's already gone - I haven't called for help in ages.)
I worked in a call center focused on the US market.
No language barrier in general, and I even had nice chats with people. On average, I noticed interest and satisfaction, not frustration.
But then again, a Nordic name helps. 😁
I once said I didn't feel comfortable talking to a foreigner about my personal issues. She just said ok and gave me a number in the states to call.
Allow me to add some color you may not have considered.
I own 3 businesses. I have a mix of Filipino and American workers. The Filipino workers blow the doors off their American counterparts. Most of my US people are making near 100,000 or more, and are lazy, ungrateful, unfocused, and devoid of accountability. Their counterparts are hard working, sincerely appreciative, and always respond with "Yes sir."
That is why everyone like me is outsourcing.
Can vouch- I work with a lot of Phillipinos and they blow the doors off most employees- sincere, try hard and willing to learn new info
Ditto! A company I've worked with for over 25 years has done the same. Every staff person I've engaged with has been amazing. Professional, no ego, & one person does more than double the work of anyone they've ever hired in the states.
AI texts, AI call centers, AI email, repeating everything just entered to the AI when a real human finally does answer. Then training the person that answers how to do their job. Its unreal these days!
Better off searching the innerwebs to solve the problem on your own, because thats how it usually ends anyway.
Do you know how many times I hang up when I get an Indian on the other end? I can not understand some of the heavy accents.
You know what would fix all this? Start telling American businesses if they outsource labor to other countries, they’ll be considered a foreign company and will now pay tariffs to “import” their products.
Doesn’t solve the AI outsourcing problem, but it’s a start.
Oh. Good idea.
AI will never be able to replace people in tech support, etc. AI has it place, but replacing people is the same wild fantasy as outsourcing was back in the early 2000's.
OMG! This is one of my biggest pet peeves
The foreign call centers are getting replaced by AI voice agents.
Comcast. Are you listening?
ELLO,my mame is Bob.
That part 🤣 An obvious heavy accent and a very leave it to Beaver side character name. Kills me everytime. One time I got Skip. I asked if I could call home Skippy for short. Barely held it together long enough to hand my transaction. Poor Skippy was not the top of his English class
It should be a great opportunity for the US government and companies to help poor, rural communities in our own country.
For instance, Native Americans on the reservations could be trained as call center operators and tech support. Starlink could provide internet connections that haven’t been available in the past.
My friends’s son is a computer engineer who works remotely full-time in a high paying job on the opposite side of the country.
MAGA!
Expanding on my original post:
Thirty years in this industry gives you a front row seat to every wave of "cost saving" fantasy that Wall Street dreams up and hands to people who have never managed a single support interaction in their lives. The offshore/outsource movement was sold to senior leadership with spreadsheets that conveniently excluded the hidden costs nobody wanted to calculate. What does it actually cost when your customer calls three times to resolve what should have been a one-call fix? What does it cost when your best American engineers spend half their day cleaning up tickets that offshore agents botched? What does it cost when customer satisfaction scores crater and your renewal rates follow? What does it cost when institutional knowledge walks out the door with every American you laid off? Nobody put those numbers in the deck that the VP presented to the board before he collected his bonus and moved on. I watched it happen in real time. Thirty-six people on my Houston team down to eleven. Two hired offshore for every one laid off here. And we still ended up doing their work on top of ours because the quality gap was real and the customers knew it immediately. The people who designed that system were gone before the consequences fully landed. That is how it always works. The dirty secret the industry still will not admit openly is this: the total cost of offshore support, properly calculated — rework rates, escalation rates, customer churn, quality overhead, management complexity across time zones and cultures, data security exposure, and compliance risk — frequently exceeds what domestic staffing would have cost. Not occasionally. Frequently. I have seen the actual numbers inside multiple organizations. The savings were largely illusory from the beginning, and many companies are now quietly discovering that painful truth a decade or two late. The H1B point I raised deserves more attention too. If offshoring had actually delivered what was promised, there would have been no pressure to import foreign labor domestically. The fact that H1B demand exploded alongside offshoring tells you everything about how well the strategy actually worked. You cannot simultaneously argue that foreign workers doing the job remotely overseas are saving you money AND that you need to import foreign workers because Americans cannot do the job. Those two arguments cancel each other out, but nobody in the C-suite seemed to notice. For some reason, the false notion that money was being saved by moving work to India, Malaysia, Mexico, Costa Rica, etc took off and the rest is history.
Another point many don't seem to see is that H1B should not have been needed if outsourcing worked.
I am now launching my consulting practice to help all these misguided, misled, and lied to company senior leaders, and business owners that have learned the hard way that it costs more to off-shore, and now have no idea how to bring it back.
I am doing my part for MAGA in the ways I am most suited. Helping repatriate our call centers, tech support, customer service is one of my specialties.
Wow. Thank you. Bless you.
Exactly. There are many U.S. citizens who could fill these positions, instead it is allowed for businesses to outsource. It is all about money.
https://x.com/EricLDaugh/status/2029575367392977100
Indians have taken over all our business and Latinos too I am tired of the same thing. I hate it as well.
We have the same shit going on Oz and it leads to scamming.
Simple solution, any country that takes outsourced call center and data processing jobs must legisltate our privacy laws with immediate extradition if charged, no process, no appeals, on the plane to face the music.
None of these countries would sign on, so problem solved.
We have people in America, on dissability that can work those jobs. And others as well.
Can't understand them.
While they are at it...get rid of the press two for Spanish. ENGLISH ONLY!
Or worse, "AI."
This would immediately help my blood pressure.