I ordered a meat and cheese gift box from Hickory Farms to be delivered to my sister and husband on the west coast. I added a gift message in the options box on the website. I used every character space available writing Christmas and congratulations messages followed by, "Love, (spouse and I) LGBFJB".
An employee deleted our entire message and entered, "From (name on credit card)", excluding spouse's name and any of our personal holiday greetings and congratulations messages.
When I emailed Hickory Farms about the changed message, their first email response was, "Sorry. We'll try to do better."
Following up, I told Hickory Farms their gift message option does not say, "If Hickory Farms approves your message, we will include your message with the gift box." When I questioned why it is okay for an employee to decide what message I send to the recipient, Hickory Farms replied, "Sorry. We'll give you a 10% credit."
I responded with keep your 10%. Explain to me how censorship of our heartfelt message was deleted and how an employee is allowed the discretion of completely removing my spouse's name as a gift giver is okay? I told them I want a call from the manager. As of now, no call from a manager. A 10% credit has been applied.
As President Trump stated, "Everything woke turns to shit." Hickory Farms just lost a customer. I would bet money had my Christmas message ended with LGBTQ+ instead of LGBFJB, the message would have been sent without censorship.
I recommend filing a complaint with the Better Business Bureau (bbb.org) They can usually get a response from the company...
Thank you. I will give the company a couple of days to call me per my request, and if I do not hear from them, I will contact BBB.
BBB sucks. Make a voodoo doll
Lmao good stuff🐸👌
Well, u/amarQ144 , does this qualify as a voodoo doll? 😄
A coupla big needles and you are in business!
💉💉💉💉 <---- Do these count? 😉🤣
yup
Am practicer of voodoo. Can confirm.
Actually, surprisingly, 5 years or so ago, I had a problem with ATT billing, of course, doesn't everyone? I contacted the BBB explained the situation and within 3 days my bill was wiped clean. Originally, when we cancelled their internet service over the phone, the lady said our final bill would be 23 cents, we get the bill and it's like 32 dollars or something, anyway they wiped it clean after we complained. I haven't used them for other issues with other companies but one time they worked.
Wonder if that would work with the IRS, kek...
Yes. BBB is just another fake institution owned by the businesses who pay fees to be able to control the way their profile looks. Worthless and Fake.
Seconded They will wipe their ass with the BBB complaint. Don't buy from them again and spread the word.
Just send them anthrax
Ummmm Yeah... Good idea
But would that be their
Summer Spring
Or Winter
Anthrax Log ?
Kek ! Honk! Honk!
We don't need no anthrax. We got memes and social media!
Dispute the charge with your credit card company. The seller didn't send the item you wanted as you ordered it. Make them eat the loss.
If enough people do this, the credit card company will charge them higher fees to offset the refunds.
Yup they changed your order. You did not get what you paid for. They falsly charged ur card.
That may have been true years ago, but the BBB is cucked. I would trust licking toilet seats in a porta potty after a 4 day music festival than trust the BBB.
Also chargeback on your credit card, they failed to provide the service that was ordered and failed to remedy the situation.
The CC company may cuck out after investigating.
I had video evidence of fedex not delivering what I ordered from Adidas to my house. Called both companies back and forth they said each other is responsible.
No one wanted to take my evidence. Did a charge back and it ended up being denied in the end.
BBB is nothing but angie's list for boomers. It's a money scam and has nothing to do with the government. Nobody cares what the BBB says about anything, it died decades ago.
BBB is a joke. They provide cover for criminality.
Not another dime. Thank you for sharing this.
wow they just lost my business too!!
This story needs to go viral ASAP.
It needs a sticky too FFS.
Time to boycott... we have the power by choosing to do business with true freedom loving and supporting companies!
Charge back. The only thing a company understands is a CHARGE BACK on the credit card. 10 of those and they cannot process credit cards. Just 10 over 1, 2, 5 years. Doesn't matter.
Charge back hurts.
Good point, and they would have a case for it too.
Not sure how far you want to take it, but why do they get to decide that was worth 10%? They have already admitted you didn't get full value of what you paid for. If you paid by credit card, you may want to dispute the charge. Keep the description of the issue generic (in other words, leave out your message) and let Hickory explain it if they want to. Just say they failed to deliver what was requested and ruined the value of the gift, which you described perfectly in your post.
This is a great plan. Please update us if you go this route!
Why not take this whole thread, highlight the relevant parts, & send it to them?
💸💸💸
Well yeah!
Thank you for sharing. It's important we identify the enemy. o7.
BTW, someone got my kid a giant sized novelty Coke Bottle for Christmas. Our family are generous donating old and unused belongings. This thing is going straight into the garbage.
Hell yeah! Very symbolic :)
Into the garbage is where it belongs. Good choice.
Good to know. Will scratch them off the buy list. FHF.
I've never ordered from Hickory Farms but reading this puts them in the "Coke" category with me. Ill never purchase any of their products again. Happy New Year fren!
Everyone should just send them an email
Cities would burn. The execs would be on the news for 3 days wearing rainbow suits trying to appease the woke mob.
Struggling with a Samsung and fedex issue myself. Not censorship but still as upsetting considering. Idk about you but I’m sick of these companies think they are doing us a favor by doing business with them rather than the other way around,
I bought hickory farms this year too, on one I said enjoy your golden trump tower. It sent fine. That is unfortunate that they censored your message. It wasnt as good so I didnt need much of an excuse to not buy again.
You should file a claim with the BBB. They are accredited members.
"Trying to do better" is liberal speak
Thanks for reporting this, fren. It's not just you they lost as a customer.
Goodbye, Hickory Farms.
Thank you for the info! I updoot all responses! That is crazy they did that to you! I certainly will not be purchasing any of the products!! Thanks fren!
They probably reported you to the FEDs.
Hickory Fucking Farms, I would never have thought. Would think a name and longevity like that they would be based. Sigh. We all should just buy from local small businesses and fuck any large businesses, chances are their management and board are woke if not evil.
Hmmm, Might need to try that out!
See if they want to lose other customers!
went to pick up some gifts there, and I swear all the meat and cheese shrunk so much it was laughable.
I felt it would have been insulting to give any of that as gifts.
I would dispute the charges with the credit card company and get a full refund.
Try The Swiss Colony next time, if they haven't already proven themselves 'woke'.
I always drooled over their Dobosh Torte photos!
I wonder what a lawyer would have to say about that discrimination and censorship of your first amendment?
Were there any references to Clinton’s, Hunter Biden, QAnon or ivermectin in your personal message? 😸
Put this on twitter and call them out publicly.
I don't care if it was a rogue employee, their response is what sealed the deal for me. No more hickory farms for me. I can't say I'm a super frequent customer, but I've probably spent $1k over my lifetime with them.
Do you think the little tithead libtard working at Hickory Farms gives a shit about that company? I like your ambition in dealing with this but I doubt they can even find the idiot responsible.
Just left a LGB FJB comment for them